Behind Every Successful Business Loan is a Great Customer Relationship

In celebration of National Small Business Week,our commercial lending team is sharing how OSB helps local small business owners find flexible financing so they can take advantage of new growth opportunities. John Spiedel, Senior Vice President of Commercial Lending at OSB shares his thoughts below.

“While many banks focus on solely the dollars and cents of a commercial loan transaction, at OSB we look beyond the numbers to learn about the amazing people who have a real passion for building our community.

True community bankers are intensely focused on their community, but they also recognize that a community is defined by people—not just by lines on a map. A perfect example of this philosophy in action is the relationship that OSB has formed with a mid-1980’s University of Michigan alumna who lives in California and has an extremely successful consulting business there. Even though she lives far away, she has always stayed connected to her hometown, Ann Arbor, including making investments in student rental properties in the city.

Recently, this customer decided to purchase additional student rental properties in Ann Arbor, but none of the other “local” banks wanted to lend to someone living outside of Michigan. She was referred to OSB by another local business owner (who has since become our customer as well). Instead of dismissing her request on a geographic basis, we looked deeper, taking the time to learn about her goals and to understand her keen business sense and conservative, disciplined nature. We also noted that she flew in each month to visit each of her Michigan investments in person. She was hardly an absentee owner, which made her an even better potential customer.

By working to understand not only the financial situation but the person behind the numbers as well, we saw that this scenario held not only manageable risk, but a great potential customer relationship. Her investments in property renovations have been carried out by local workers using materials bought locally. This customer’s satisfaction with OSB’s small business loans and our way of doing business is evident in her willingness to recommend us to her many other Ann Arbor business contacts. This is proof that behind every successful business loan is a great customer relationship.”

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Why Community Banks are Different…in a Good Way!

All banks are the same, right? They’ve all got tellers and lenders, they cash checks and write loans, they have ATMs. They all do the same things, because they’re all the same—or are they?

It’s a fact: Community banks are different. Different…in a good way. For example, community banks do more than just cash checks:

They’re helping businesses grow.

U.S. Small Business Administration statistics show that small firms employ just over half of the private-sector workforce and created nearly two-thirds of nation’s net new jobs over the past decade and a half. Community banks are natural partners to small businesses because they understand them so well and are committed to their success. As such, the funding, expertise and opportunities small businesses receive from community banks helps them grow and keeps dollars in our community – making it an even greater place to live

They’re creating jobs.

Community banks employ more than 700,000 Americans across more than 52,000 locations nationwide, according to Independent Community Bankers of America (ICBA). In addition to their own employees, community banks help create employment locally by improving the economic infrastructure of the communities they serve and enabling businesses to get the financing they need to grow and add more employment opportunities.

They’re supporting the local economy.

ICBA statistics also show that community banks fund nearly 60% of small business loans under $1 million – reinvesting their deposit dollars back into their community. As a small business themselves, community banks are passionate about ensuring that the communities they share are thriving.

They’re helping local farmers.

Consistently the largest provider of agricultural credit, community banks provide $57 billion in agricultural loans (ICBA data). This comprises more than 70% of commercial agricultural loans in America.

They’re doing more than writing checks.

Communities banks, like OSB Community Bank (OSB) give back to the communities they serve, providing financial and in-kind support to organizations in their communities. Reinvesting back into the community is a central part of the community banking philosophy. OSB employees volunteer many hours to local community organizations – serving on boards for Hospice of Lenawee, Kiwanis, Cascades Humane Society, Jackson Enterprise and many more. Plus, our team is always ready to get involved in community events that foster stronger relationships.

They’re here for the long haul.

A community bank isn’t just another bank. Community banks are different and making a difference to the businesses, individuals and communities they serve. They strive to develop long-term relationships and are committed to supporting the local community through employment, reinvestment and volunteerism. Despite the uncertainty facing other financial institutions community banks are here for the long haul, so you can feel confident that working with (or for) a community bank is a decision you can feel good about over the long-term.

The Spirit of Community Banking

OSB
The OSB Team is proud to serve our community.

With Thanksgiving literally right around the corner, it’s the perfect opportunity to reflect on the abundance that we have in our lives and how we might make things better for those who are not as fortunate as we are.

Family, friends, having a means to make a living and being part of a caring community…these blessings are easily taken for granted in our fast-paced lives, yet for some people these things are out of reach. As a community bank, we strive to do what we can to help improve the opportunities available to those in the communities we serve during the holidays—and throughout the rest of the year.

This past year, we have proudly supported area schools and students through our back to school drive, the Dr. Fish scholarship awarded to Lenawee and Jackson County high school graduates, and additional financial support. We have also been fortunate to have many opportunities to work with a diverse group of community organizations and to participate in their fundraising efforts to make our community stronger.

Helping our local business community thrive is an integral part of OSB’s mission. Our Small Business Summits and Business After Hours events are key parts of our commitment to helping businesses succeed by providing education and networking opportunities. Our leadership team is also dedicated to making a difference in our community by lending their time and talents to local nonprofit organizations including HOPE Community Center, Hospice of Lenawee, Lenawee County Mission, and Cascades Humane Society.

OSB is thankful for the opportunity to serve the residents and businesses in our local area. We look forward to sharing the spirit of community banking during this holiday season and all year long and we encourage you to consider how you can make a difference, too.